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Virtual Reception Service — Australia

Every call answered. In your business name.

QRM Australia provides a professional virtual reception service for Australian small businesses — giving every caller a real person to speak to, without the cost of a full-time receptionist. Your brand is represented consistently, around the clock.

Calls Answered in Your NameTrained Agents24/7 — Including WeekendsMessage ForwardingAustralian-Owned
Calls Answered in Your Name
Trained Agents
24/7 — Including Weekends
Message Forwarding
What We Deliver
Our service in full

Call Answering in Your Business Name

Every inbound call is answered using your business name, by an agent briefed on your products, services, and common enquiry types.

Message Taking & Forwarding

Callers who can't be connected receive professional message-taking. Messages are forwarded to you immediately by email or SMS.

Call Screening & Transfer

We screen calls, handle routine enquiries, and transfer priority calls to your team according to your defined instructions.

Appointment Booking

Your virtual reception team can book appointments directly into your calendar system during the call — no back-and-forth required.

After-Hours Coverage

When your office closes, we keep answering. Your customers never reach voicemail — they always reach a professional person.

Fully Customisable

Call scripts, greetings, escalation rules, and transfer lists are all configured to your specifications before go-live.

Our Process
How it works
A clear process from briefing to live service, with your approval at every step.
01

Briefing session

We learn your business, common call types, greeting style, and escalation preferences.

02

Script & configuration

We prepare your call scripts and configure the routing. You approve everything before we go live.

03

Go live

Your calls are answered professionally in your business name from day one. No transition disruption.

04

Review & adjust

Regular call logs and on-request script adjustments — your service evolves as your business does.

Common Questions
Frequently asked questions
Straight answers before you commit.
Will callers know they're speaking to an external team?
Our agents are briefed to represent your business naturally and professionally. Most callers have no reason to assume otherwise — and how much you disclose is entirely your decision.
How do you handle calls I need to take personally?
We follow your transfer instructions. Priority call types are transferred to you or your nominated team member immediately.
What happens if my line is busy or unanswered?
We follow your fallback instructions — which might include taking a message, offering a callback, or attempting a second number.
Can you handle multiple simultaneous calls?
Yes. Our service handles concurrent inbound calls without callers experiencing busy signals or extended wait times.
How quickly can the service be set up?
Most clients are live within a few business days of completing the briefing and approving their call scripts.
Further Reading
Is a virtual receptionist right for your business?

Not sure if a virtual reception service makes commercial sense for your business? Our guide walks through the decision — costs, use cases, and what to look for in a provider.

Read: Do I need a virtual receptionist? →

Ready to stop missing calls?

Tell us your call volume and business type. We'll configure a virtual reception service around your needs.

Get a free quote →