Terms of Service

Last updated: [INSERT: Date of last review]  |  Governed by the laws of New South Wales, Australia

1. Acceptance of Terms

By accessing this website, submitting an enquiry, or entering into a service agreement with Quality Resource Management Australia (ABN 98 673 803 609), trading as QRM Australia ("QRM Australia", "we", "us", "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use this website or engage our services.

QRM Australia reserves the right to update these terms at any time. Continued use of our website or services following the publication of updated terms constitutes acceptance of those terms.

2. Services Provided

QRM Australia provides integrated business solutions including, but not limited to:

• Website design and development
• Ecommerce store design and development
• Digital marketing services (SEO, paid search, social media, content, email)
• Call centre and customer support services (inbound, outbound, virtual reception, live chat)
• Related consulting and advisory services

The specific services to be provided, the scope of work, timelines, and deliverables will be set out in a written proposal or service agreement between QRM Australia and the client. In the event of any inconsistency between these Terms of Service and a signed service agreement, the service agreement will prevail to the extent of the inconsistency.

3. Payment Terms and Invoicing

Unless otherwise agreed in writing:

• All prices are quoted in Australian Dollars (AUD) and are inclusive of GST where applicable
• Invoices are issued in accordance with the schedule set out in the applicable service agreement
• Payment is due within fourteen (14) days of the invoice date unless otherwise agreed
• QRM Australia reserves the right to suspend services where payment is overdue by more than fourteen (14) days
• Overdue amounts may attract interest at the rate specified in the service agreement, or at the rate prescribed under applicable New South Wales legislation

Quoted prices are valid for thirty (30) days from the date of issue unless otherwise stated. All quotes are subject to a formal written agreement before work commences.

4. Intellectual Property

Unless otherwise agreed in writing in a signed service agreement:

• All intellectual property rights in deliverables created by QRM Australia for a client will vest in the client upon receipt of full and final payment for those deliverables
• QRM Australia retains ownership of all pre-existing intellectual property, tools, frameworks, templates, and methodologies used in the delivery of services
• The client grants QRM Australia a non-exclusive licence to use the client's trademarks, logos, and brand assets solely for the purpose of delivering the contracted services
• QRM Australia may reference the client relationship in its portfolio or marketing materials unless the client requests otherwise in writing

5. Client Responsibilities

The client agrees to:

• Provide accurate, complete, and timely information required for the delivery of services
• Review and provide feedback on deliverables within the timeframes specified in the service agreement
• Obtain all necessary permissions, licences, and consents for any content or materials provided to QRM Australia
• Ensure that any content provided to QRM Australia does not infringe the intellectual property rights of any third party
• Comply with all applicable laws in connection with their use of QRM Australia's services and any deliverables

Delays caused by the client's failure to meet these responsibilities may affect agreed timelines and may result in additional charges, which will be communicated to the client in advance where practicable.

6. Limitation of Liability

To the maximum extent permitted by law:

• QRM Australia's total liability to the client for any claim arising out of or in connection with a service agreement is limited to the total fees paid by the client to QRM Australia in the three (3) months preceding the event giving rise to the claim
• QRM Australia is not liable for any indirect, consequential, special, incidental, or punitive loss or damage, including loss of profits, loss of revenue, loss of data, or loss of opportunity
• Nothing in these terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by the Australian Consumer Law that cannot lawfully be excluded or limited

7. Termination

Either party may terminate a service agreement by providing written notice in accordance with the notice period specified in that agreement. Where no notice period is specified, a minimum of thirty (30) days' written notice is required.

QRM Australia may terminate a service agreement immediately and without notice where the client fails to make payment by the due date and does not remedy the failure within seven (7) days of written notice, breaches any material term of the service agreement, or becomes insolvent or ceases to carry on business.

Upon termination, the client must pay for all services delivered up to the effective date of termination. QRM Australia will retain any prepaid amounts that correspond to services already delivered.

8. Dispute Resolution

The parties will attempt to resolve any dispute arising out of or in connection with these terms or a service agreement through good-faith negotiation. If a dispute cannot be resolved through negotiation within twenty-one (21) days, either party may refer the dispute to mediation administered by a mutually agreed mediator or, failing agreement, by the Australian Disputes Centre. If mediation does not resolve the dispute, the parties may pursue any other remedy available to them under law.

These terms and all service agreements are governed by the laws of New South Wales, Australia. Each party submits to the non-exclusive jurisdiction of the courts of New South Wales.

9. Changes to Terms

QRM Australia reserves the right to update or amend these Terms of Service at any time. Updated terms will be published on this page with a revised "last updated" date. Where changes are material, we will take reasonable steps to notify clients.